Delete your Hillpods account

Delete it in the app

It takes a minute and works the same in both apps. Before you start, finish or cancel any trip that is under way and, if you drive, wait until any payout you requested has been processed.

Hillpods (passengers and customers)

1. Open the app and sign in.
2. Open Profile and scroll to the bottom.
3. Tap Delete account, read what happens, tick I understand this cannot be undone and tap Delete my account.

Hillpods Driver (drivers, couriers and service professionals)

1. Open the app and sign in. Withdraw your balance first if you want to keep it.
2. Open the Profile tab and scroll to the bottom.
3. Tap Delete account, tick I understand this cannot be undone and tap Delete my account.

Both apps use the same account, so deleting it in one app deletes it in the other as well.

Ask us by email

If you can no longer open the app, email us from any address. Include the phone number you signed in with so we can find the account; we may ask you to confirm the request from that number. We delete the account within 30 days and reply when it is done.

Email a deletion request

Or write to hello@edwyz.com with the subject “Delete my Hillpods account”.

What is deleted

• Your name, phone number, email address and profile photo. You can no longer sign in to the account; signing in with the same number later creates a new, empty account.
• Your saved places (home, work and others), saved cards and notification history.
• The push-notification tokens of your devices and, where sign-in uses Google Firebase, your sign-in record there.
• If you drive, the full account or card numbers and UPI IDs of your payouts (the records keep only a masked copy, such as the last four digits).
• Requests still looking for a driver, your pending offers, and your open City to City trips and seat bookings are cancelled. If you drive, you go offline and leave the live map.

What we keep, and why

Some records have to outlive the account. We keep them without your name, phone number or photo, and only for as long as we need them:

• Completed trips, payments, wallet transactions and payouts: tax and accounting law requires us to keep these records, usually for several years. Photos you attached to a delivery or job request stay with that order.
• Ratings you gave and received: they keep other users’ ratings accurate.
• Chat, support and safety records: to resolve disputes and complaints and to handle safety incidents and legal claims.
• Driver verification documents: kept under our retention policy, for as long as the law requires or we need them to handle claims and prevent fraud, then deleted.
• Server logs: kept for a short period for security, then deleted.

Any balance left in your Hillpods wallet is forfeited when the account is deleted. Drivers should request a payout of their balance first.

Grievance Officer

For a complaint about the service, a trip, a provider, something posted in the app or how we handle your personal data, write to our Grievance Officer. Include the phone number you sign in with and, for a trip, the order number. We acknowledge a complaint within 24 hours and resolve it within 15 days of receiving it.

Questions

More about how we handle your data: privacy policy.